Are you Experiencing any of these Problems Today?
Declining or stagnating revenue?
Are you struggling to grow revenue and meet budget? Are your sales approaches failing to convert sufficiently? Are your profits declining? Clare’s experience of customer experience management combined with sales and client success enable her to laser in on opportunity areas that will improve your people's experience, resulting in improved sales conversion rates, revenue, and reduced costs.
Increasing customer / employee churn?
Are customers leaving your business with increasing regularity? Are your employees moving onto pastures new too frequently? Clare uses her vast experience and knowledge of the latest customer experience (CX) and employee experience (EX) tools to identify critical areas affecting customer and employee retention. Applying data, Clare will work with you to pinpoint opportunities for improvement that will drive increased customer & employee retention.
Declining customer satisfaction?
Are your customer satisfaction scores declining? Are you receiving increased customer complaints about the service they receive? Are your NPS results decreasing? Clare brings her knowledge of leading front line teams, teamwork & collaboration models and customer relationship management, to identify opportunity areas, helping businesses align teams behind solutions.
Poor team morale, increased fire fighting, lack of cross functional collaboration?
Do your internal teams work in silos? Is there a lack of collaboration cross functionally? A Everything DiSC® and the Five Behaviors® authorised partner, Clare will work with your teams to improve self awareness, cross team communication and team work, breaking down silos to increase collaboration that will enable them to work more effectively in delivering consistently positive customer experiences.