Connected CX's Services

Following the FREE audit, we will work with you to conduct stakeholder mapping and identify key employees to include in the diagnostic stage. This will involve conducting interviews to get a deeper understanding and insights into your organisation. Following the interviews, you will receive an in-depth report, outlining specific opportunities for improvement.

From the report, we will work with you to create solutions that will deliver on your brief or business challenge. She will enable you to clearly identify and articulate the benefits of the solution to senior stakeholders, aligned to business goals, delivering a tangible business benefit. There is no one size fits all, each solution will be different depending on your business requirements and customer experience maturity.

Once the solutions have been agreed and prioritised, we create an implementation plan, identifying key stakeholders to be involved, defining roles , responsibilities, milestones and timings. We will work with you to implement a governance structure to maintain a healthy cadence, keeping all senior stakeholders updated on progress throughout the project roadmap. We believe in testing and learning to ensure the best solution, applying an iterative approach.

Connected CX works with you to identify and apply appropriate measurement and goals, clearly agreeing 'what success looks like' across each area. Evaluating each solution, we will use data to inform recommendations for any further improvements. We will arm you and your teams with an understanding of relevant CX and tools in order to continually improve your customer experience performance and achieve your business goals long term.